The Klagan Hotel

During my stay, I found a cockroach in the room. After informing the front desk, a staff member came in with a few tissues, took the cockroach away, and left without saying anything. There was no cleaning, no explanation, and no concern shown. This made me feel uncomfortable and disappointed with both the service and hygiene standards. I hope the hotel can take cleanliness and guest experience more seriously in the future.

We celebrated our 32nd wedding anniversary with a road trip from Brunei to Kota Kinabalu. For the first two nights, we stayed at Shangri-La Tanjung Aru, and on the final night, we decided to try The Klagan Hotel before heading back to Brunei. We booked the Atrium Room with a double/full bed and breakfast for two. Upon arriving around 3 pm to check in, we were informed that our reserved room was not yet ready, though a room with two single beds was available. Since this was our honeymoon getaway, we insisted on the Atrium Room with a double bed. After heading out for dinner, we returned, only to be told—almost 8 PM—that the room with the double bed was still not ready or available. However, Fahmi at the reception was extremely polite and understanding. He made every effort to ensure that our reserved room was prepared as soon as possible, even though bath towels were unavailable at the time and only provided the following morning! Haha. Despite that, we appreciated Fahmi’s efficient service—thank you, Fahmi! The beds were incredibly comfortable, and the room was so quiet that we slept like babies. The hotel was clean and well-maintained, conveniently located near markets, spa, shopping malls, eateries, cafes, and the waterfront’s Anjung Senja seafood restaurant area. We would definitely stay here again when visiting Kota Kinabalu.

Great location, water front is get shopping mall is in front, with all necessary hotel amenities except for mini fridge. Hotel staff are kind and polite. Value for money. Comes with breakfast, though not many food choices. Room without window view to external of property. Rooms are divided and partitioned from a big floor area. Sounds proof is ok. With parking, just need to get parking tickets endorsed/stamped by hotel's front desk. Room can be accessed from car park lifts.

Came here for a stayover, there is a shopping mall beside and some convenience store below the hotel. The hotel is huge but old. A little sad cuz of the view. The room provide what it have ex socket, hair dryer. The breakfast choices are limited. Paid $50 for a night. Need to place rm 100 for refundable deposit

Good location and very clean . The price are reasonable and affordable

Very nice, very clean, very best. Best of the best. Be the best