Expressionz Professional Suites by MyKey

Stayed here as attending jomrun at Titiwangsa Park. It was a 10mins drive thus very convenient. Everything is good except that the living room aircond is not cold and in need of servicing.

I did not like this place at all and I absolutely do not recommend it to anyone. First of all, the check-in time being strictly at 3:00 PM is completely unreasonable. I arrived earlier, but nothing changed. They stick to the 3:00 PM rule rigidly. I was already there by 2:47 PM and asked the receptionist if it was possible to get the room a little earlier. The response was simply: “Wait for the key to be brought.” Eventually, the room was handed over exactly at 3:00 PM. I believe they barely manage to clean the rooms by then. This clearly shows a lack of flexibility. Many hotels and apartments are much more accommodating in this regard. The second major issue – there was absolutely no prior notice about the deposit. Neither during the booking nor afterward was I informed about the 200 RM cash deposit. This is a highly unprofessional approach. The information is only provided when the key is handed over. I’ve stayed at many hotels, but I’ve never encountered such a surprise deposit policy. The room itself had an unpleasant smell. I asked the reception for help with my luggage, and they said: “This is not a hotel, it’s an apartment system.” That may be true, but would it really be so hard to show a bit of courtesy and help? Moreover, there were no slippers in the room, which shows that even the most basic comfort is not provided. The worst part was the situation with my phone. I had accidentally left it in the room. Fortunately, I was able to return and retrieve it — they had kept it at the reception. But during this time, no one tried to contact me. In other hotels, they would immediately reach out via email or WhatsApp if something like this happens. Here, they only responded after I messaged them several times. The check-out time is 11:00 AM, but check-in is set at 3:00 PM. That’s a very long gap. It should be considered that sometimes guests arrive early in the morning. At the very least, check-in could be adjusted to around 2:00 PM. As for the pool — again, there was no prior information. Only on-site was I told that using the pool requires an additional payment. Other apartments clearly communicate such important details via email in advance. That was also missing here. In conclusion: no customer orientation, poor service, zero flexibility. I would never stay here again, and I do not recommend it to anyone.

Actually the unit is clean, but Maybe the drainage system got issue so whenever it gets dry it will allow the baby lipas to come out🤣 sofa is Broken cannot even sit, the rest is okay. We Paid early check in for rm50 bevause they so called “lugguage Storage” is full And not allowed to keep in their Office or lobby. the rest is okay, we stayed there for 5 days.

Check-in: The check-in process was somewhat frustrating, as it was strictly not allowed before 3 PM. We arrived early, only to be told we had to leave and return later. Even after coming back at the designated time, we stood in line for 10 minutes before being informed that our room was still not ready, requiring an additional 15-minute wait. Room & Comfort: We booked a king bed room, which was spacious and the bed was comfortable, making for a good night’s sleep. However, the bathroom water wasn’t consistently hot, as it turned cold after a few minutes of showering. Additionally, a chair in the room would have been a great addition for extra convenience. There was also a noticeable smell from the toilet, which affected the overall comfort of the stay. Facilities & Amenities: The hotel features a rooftop pool in tower A( we stayed in tower B), which is available for an extra fee. Despite this, the view from the pool area was fantastic, making it a worthwhile experience. A washing machine was available, which was a great convenience for longer stays. However, the TV sound quality was quite low, which made it difficult to enjoy entertainment. Overall, while “Expressionz Professional Suites By MyKey Global” offers a comfortable stay, some aspects—such as check-in delays, shower temperature, and room maintenance—could be improved for a smoother guest experience. Despite these issues, the spacious room, washing machine, comfortable bed and rooftop view were positive highlights. Would I consider staying again? Maybe, but only if a few adjustments are made!

Very awesome for our, I’m believing trip.com Exactly travel all around the world with trip.com

Service is great..faster and easy. Room is spacious. The only downgrade is old and thin pillow. Bed is hard.