Candeo Hotels Osaka The Tower

The hotel location is good, with a convenience store downstairs. It takes only 3 minutes to walk to the station, and there are beautiful city views overlooking Osaka. There is also an outdoor and indoor bath. However, there are two drawbacks: when I checked in, there was a spot in the room that had not been cleaned, which was unacceptable. Additionally, the hard floors at the entrance are quite noisy, making it easy to hear footsteps from other rooms, but it was still manageable for sleeping.

Family vacation, stayed for 5 nights, if Breakfast could provide more variation each day will be better. Nice view

Location and amenities were decent, but the parking situation was a nightmare, and the staff was unprofessional. Be cautious if you plan to park here. Although the property advertises parking in the building, it is managed by a separate company. The pricing is misleading and unreasonable: parking costs 300 yen per 30 minutes, with a daily maximum of 2,500 yen only if you leave your car parked without moving it. For us, parking twice during the day (2–3 hours each time) and overnight ended up costing more than 6,000 yen per day. This policy was unclear during booking and extremely inconvenient for travelers who need to come and go throughout the day. Additionally, the car park is not accessible 24 hours—you can’t retrieve your vehicle after 11 PM. When we raised our concerns with the reception staff, they dismissed our complaints and offered no solution. When we questioned how a supposed 5-star property could provide such poor service, a staff member shockingly denied the hotel’s 5-star status. I showed them proof from their listing on multiple booking platforms, where the 5-star rating is clearly displayed. The entire experience was disappointing.